Privacy Policy

Last Updated: January 15, 2025

At Lightwave Energy, we understand that privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our UI/UX design services and website.

Information We Collect

We collect information directly from you when you contact us about our design services, request consultations, or interact with our website. This typically includes your name, email address, company information, and project details you choose to share.

  • Contact information including name, email, and phone number
  • Company details and project requirements
  • Website usage data through cookies and analytics
  • Communication preferences and interaction history

We also collect technical information automatically when you visit our website, including your IP address, browser type, and pages viewed. This helps us improve our services and understand how clients find and use our design resources.

How We Use Your Information

Your information helps us provide better UI/UX design services and maintain meaningful client relationships. We use your data to respond to inquiries, share relevant design insights, and keep you informed about our services when requested.

We never sell your personal information to third parties or use it for purposes unrelated to our design services.

Specifically, we may use your information to send project updates, share design resources you've requested, or notify you about services that align with your stated interests. All marketing communications include clear unsubscribe options.

Data Protection and Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our systems use encryption for data transmission and secure servers for data storage.

Access to your personal information is restricted to team members who need it to provide our design services. We regularly review and update our security practices to maintain data protection standards appropriate for a Taiwan-based design consultancy.

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use secure communication methods when sharing sensitive project details.

Your Privacy Rights

You have several rights regarding your personal information. We respect these rights and provide straightforward ways to exercise them.

Access Your Data

Request a copy of the personal information we hold about you and understand how it's being used.

Update Information

Correct any inaccurate or incomplete personal information in our records at any time.

Delete Your Data

Request deletion of your personal information, subject to legal and contractual obligations.

Limit Processing

Restrict how we process your information or withdraw consent for specific uses.

To exercise these rights, simply contact us using the information provided below. We'll respond to your request within a reasonable timeframe and guide you through the process.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our content. These small files store information about your preferences and website usage patterns.

  • Essential cookies that enable basic website functionality
  • Analytics cookies that help us improve our site performance
  • Preference cookies that remember your settings and choices

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website features. We don't use cookies for intrusive tracking or behavioral advertising.

Third-Party Services

We work with selected third-party services to deliver our UI/UX design solutions effectively. This may include cloud storage providers, communication tools, and analytics services that help us serve clients better.

When we share information with service providers, we ensure they meet our privacy standards and use your data only for specified purposes. We don't share client information with marketing companies or unrelated third parties.

All third-party integrations are carefully vetted to ensure they align with our commitment to client privacy and data protection.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this privacy policy. For active client relationships, we maintain relevant information to provide ongoing support and service continuity.

After a client relationship ends, we may retain certain information for legitimate business purposes, including project documentation for potential future reference and compliance with legal requirements. Inactive contact information is typically removed from our systems within three years.

If you request deletion of your information, we'll remove it promptly while considering any legal obligations or legitimate business needs that may require retention of specific records.

International Data Transfers

As a Taiwan-based design consultancy, we primarily process data within Taiwan and Asia-Pacific regions. However, some of our cloud services and communication tools may store data on servers in other locations, including the United States and European Union.

When data crosses borders, we ensure appropriate safeguards are in place, including contracts with service providers that require adequate protection of your personal information regardless of location.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify existing clients and update the "Last Updated" date at the top of this policy.

We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of our services after policy updates indicates acceptance of the revised terms.

Privacy Questions?

If you have questions about this privacy policy or how we handle your information, please contact us: contact@lightwave-enrg.com +88633285922 No. 21號, Chongxin St, East District, Tainan City, Taiwan 701